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To help you get ready for your virtual studies we have advice on setting up your technology and study area. We also have tips on how to participate in your virtual class to get the most out of your studies.

We use several web conferencing platforms to connect students and teachers. Your teacher will confirm class times and which platform to use.

A few things that you can do to make your first class easier are to:

• set up your device and learning space
• test your internet connection
• access any software you will need
• get familiar with your web conferencing platform, the main platform we use is Microsoft Teams
• to improve your security set up multifactor authentication using authenticator apps.

Your teacher will contact you to provide:

• the link to your virtual classroom
• their contact details
• steps to access any files you will need before class.

We recommend that you:

• dial in 10 minutes before class starts to fix any potential issues
• test your audio and video settings to make sure you can be seen and heard
• plug in your headset and microphone, or connect your Bluetooth headphones before logging in to your web conferencing platform
• check your headset is not on mute (some headsets have mute buttons located on the cable)
• check the web conferencing platform is picking up the microphone, audio and camera source you want to use
• close any windows from other programs that might use your microphone or camera.

Trouble logging in to your virtual classroom?

• Recheck your username and password.
• Check you're using Chrome as your internet browser.
• Turn your computer off and on again.
• Minimise other use of internet in your household running at the same time (e.g. Netflix, YouTube).

If you still can鈥檛 log in

• Shut down any other programs running on your computer.
• Turn your modem off and on again.
• You may need to contact your internet provider.

If you鈥檙e unsure, ask. It helps everyone.

• Use a hand signal if you鈥檙e already on screen.
• Type questions into the chat anytime.
• Stay muted until it鈥檚 your turn to speak.

Stay safe and comfortable

Set yourself up so you can focus and feel comfortable.

• Know your nearest exit at home.
• Be ready to turn on your camera or use the chat.
• Keep your background distraction free, or use a background filter.
• Let your teacher know if you or a classmate feels distressed.

Keep yourself on track

Stay engaged and keep things organised.

• Join in activities and discussions.
• Send evidence of your work when asked. This may be chat answers, files or photos for example.
• Label assignment files with your name and unit.
• Keep conversations about the topic.
• Ask for help early if you're falling behind.
• Use 含羞草传媒 check-in surveys to share how you鈥檙e going.

For technical support check out our self-help guides or if you still need help, or call IT support on 131 601 and follow the prompts.